eventcloud - Terms and Conditions

Last Updated: 13 April 2026

Introduction

Welcome to eventcloud (the "Platform"). These Terms and Conditions ("Terms") govern your use of our Platform and the services we provide. Please read them carefully.

Who We Are

The Platform is operated by Eventech Systems Limited ("we", "us", "our"). We are a company registered in England and Wales under company number 15953654. Our registered office is at 24 Devonshire Buildings, Bath, BA2 4SU, United Kingdom.

How to Contact Us

For any questions or support requests, you can contact us at:

Support: [email protected] (via our ticket system)
App: app.eventcloud.io
Website: www.eventcloud.io

These are Legally Binding Terms

By accessing or using our Platform, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree, you must not use our Platform.

Who Can Use the Platform

By using the Platform, you confirm that:

You are using the Platform for legitimate business purposes only.
You are an event organiser using the Platform to sell tickets or collect registration data.
You are at least 18 years old and have the capacity to enter into a binding contract.

Our Platform

What We Do

eventcloud is a software-as-a-service platform that enables event organisers ("Customers") to create events, sell tickets, and collect attendee registrations. Customers connect their own Stripe account to receive ticket revenue directly. We charge a fixed monthly subscription fee per user and do not take a percentage of ticket sales.

No Marketing or Ticketing Marketplace

We do not market your events to audiences. You are responsible for directing attendees to your unique eventcloud URL.

Role of the Parties

Eventech Systems Limited (we) are a "data processor". We process and store data on your behalf solely to provide the Platform services.
You (the Customer) are the "data controller" for any attendee data you collect. You determine how that data is used.

Accounts and Access

Account Registration

To use the Platform, you must register an account. You are responsible for maintaining the security of your account and for all activities that occur under your account.

Authentication

We do not store passwords. You can log in using:

A "magic link" sent to your email
Apple SSO
Microsoft SSO
Google Single Sign-On (SSO)

Accuracy of Information

You must provide accurate and complete information when registering. You must promptly update any information to keep it accurate and complete.

Subscriptions, Fees, and Payments

Paid Subscriptions

Access to the Platform requires a paid monthly subscription. The current subscription price is:

EUR €110 per user, per month
GBP £95 per user, per month
USD $125 per user, per month

Free Trial

We offer a 14-day free trial for new organisations. During the trial period:

To publish a live event, you must subscribe to a paid plan and select your preferred currency.
You may set up events but cannot publish them live.

No Transaction Fees

We do not charge transaction fees or per-ticket fees. Ticket revenue is paid directly to your connected Stripe account. Transaction fees are charged by Stripe. You can review Stripe pricing by visiting their website (www.stripe.com).

Changes to Pricing

We reserve the right to change our subscription fees at any time. We will provide you with reasonable notice of any price changes. If you do not agree to the price change, you may cancel your subscription before the new price takes effect.

No Setup, Overage, or Cancellation Fees

We do not charge setup fees, overage fees, or cancellation fees.

Cancellation and Refunds

Access to the Platform will be revoked immediately upon cancellation.
Upon cancellation, you will receive a pro-rata refund for the unused portion of your current billing period.
You may cancel your subscription at any time.

Customer Responsibilities

Compliance with Laws

You are solely responsible for ensuring that your use of the Platform and your events comply with all applicable laws and regulations, including but not limited to consumer protection laws, data protection laws, and event safety regulations.

Disputes with Attendees

You are solely responsible for any disputes, claims, or issues that arise between you and your attendees regarding ticket sales, event cancellations, refunds, or any other matter. We are not a party to any transaction between you and your attendees. We simply provide the technology platform.

Your Stripe Account

You are responsible for maintaining your Stripe account and complying with Stripe's terms of service. We are not responsible for any issues arising from your Stripe account, including payment holds, chargebacks, or account suspensions.

Prohibited Use

The Platform is designed specifically for the events industry. You agree not to use the Platform:

To resell, sublicense, or otherwise make the Platform available to third parties (other than your attendees using the interface to purchase tickets).
To reverse engineer, decompile, or attempt to extract the source code of the Platform.
In any way that violates applicable laws or regulations.
To sell tickets for illegal events, counterfeit goods, or prohibited items.
For any purpose other than facilitating legitimate event ticket sales or registrations.

Content and Intellectual Property

What You Upload

You may upload content to the Platform, including images, colour preferences, email templates, ticket names, and ticket descriptions. You retain all ownership rights to this content. By uploading it, you grant us a worldwide, royalty-free, non-exclusive license to host, store, and display this content solely for the purpose of providing the Platform to you.

Attendee Data

Data collected from your attendees (such as names and email addresses) belongs to you. We process this data only as a data processor on your behalf, in accordance with our Privacy Policy (www.eventcloud.io/privacy-policy).

Our Intellectual Property

The Platform itself, including its software, code, design, branding, and the name "eventcloud", is owned by Eventech Systems Limited and is protected by UK and international intellectual property laws. You obtain no ownership rights in the Platform by using it.

Data, Privacy, and Security

Data Protection (GDPR)

We take data protection seriously. As a UK-based company serving users in Europe and California, we comply with the General Data Protection Regulation (GDPR), the UK GDPR, and the California Consumer Privacy Act (CCPA) where applicable.

Our Role as Data Processor

For attendee data collected via the Platform, we act as a data processor and you act as the data controller. This means:

We will not use attendee data for our own commercial gain or marketing purposes.
We will only use attendee data to provide the Platform services and to send essential transactional emails (e.g., ticket confirmations) on your behalf.
We process and store that data securely on your behalf.
You decide what data to collect and how to use it.

Data Retention

We retain your data (including attendee data) for as long as your subscription is active. If you cancel your subscription, we will retain your data for 30 days from the date of cancellation. After this period, all data will be permanently deleted from our systems and cannot be recovered.

Data Export

Data cannot be exported from the Platform. The only way to remove data is to cancel your paid subscription, which will initiate the 30-day retention period before permanent deletion.

Platform Usage Data

We may collect anonymous usage data about how you interact with the Platform (e.g., which features you use, how you navigate the interface). This data is used solely to improve the functionality, intuitiveness, flow, experience, and performance of the Platform. This data is anonymised and cannot be traced back to you or your attendees. It will never be used for commercial gain or marketing.

Service Availability and Support

Service Availability

We strive to provide a high level of service availability. However, we do not guarantee that the Platform will be uninterrupted, timely, secure, or error-free. The Platform is provided on an "AS IS" and "AS AVAILABLE" basis.

Maintenance

We may need to suspend access to the Platform for scheduled maintenance. We will endeavour to perform maintenance during off-peak hours and will provide advance notice to customers where reasonably practicable.

Support

We provide customer support via a ticket submission system. You may submit a support ticket at any time. During the support lifecycle, we may contact you via email or phone as required to resolve your issue. We aim to respond to all support tickets within a reasonable timeframe but do not guarantee specific response or resolution times.

Limitation of Liability

No Liability for Attendee Disputes

To the maximum extent permitted by law, we shall not be liable for any disputes, claims, losses, or damages arising from transactions between you and your attendees. Your relationship with your attendees is your sole responsibility.

Exclusion of Consequential Damages

In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

Unauthorised access, use, or alteration of your content.
Any conduct or content of any third party on the Platform.
Your use or inability to use the Platform.

Cap on Liability

Our total liability to you shall not exceed the total subscription fees paid by you during the twelve (12) months immediately preceding the event giving rise to the liability.

This Section Survives

This limitation of liability section shall survive and remain in full force and effect despite any termination of your account or these Terms.

Termination

Termination by You

You may terminate your account and these Terms at any time by cancelling your subscription through the Platform.

Termination by Us

We may terminate or suspend your access to the Platform immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms.

Effect of Termination

Upon termination:

Sections 5, 6, 7, 9, 10, and 11 shall survive termination.
We will retain your data for 30 days as described in Section 7.3, after which it will be permanently deleted.
Your right to use the Platform will cease immediately.

General Provisions

Governing Law

These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Dispute Resolution

Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiations. If the dispute cannot be resolved, the courts of England and Wales shall have exclusive jurisdiction.

Changes to These Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Entire Agreement

These Terms constitute the entire agreement between you and Eventech Systems Limited regarding the use of the Platform, superseding any prior agreements.

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

By using eventcloud, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.