Questions Organisers Actually Ask. Answers We Can Stand Behind.

Short and long text, dropdowns, single and multiple choice, date, time, country, phone with dial codes, a structured address and a Terms and Policies agreement whose acceptance is recorded on every order, plus section headings and page breaks. You build forms by drag and drop with a live preview, and every question, option and heading can be translated, so each registrant sees the form in their own language. Coming soon: file-upload questions. Need CVs, abstracts or ID cards sent in with the form? Tell us.

Yes. Each ticket group has its own registration form, so VIPs, exhibitor staff, speakers and delegates only answer what applies to them, over as many pages as you like. Coming soon: show or hide logic inside a form, so a question appears only when an earlier answer calls for it. Got a form that needs it? Drop us a line.

Paid and free pass types in as many ticket groups as you need, each with its own capacity, form, confirmation email and price schedule. Delegates can book agenda sessions, free or paid, as they register, timed session tickets cover repeating dates and time slots, and private ticket groups are reachable only by a secret link, which suits speakers, exhibitor staff and VIPs. Extras such as dinners sell as add-ons with their own caps.

Coming soon: approval of each registration, invite-only registration and access codes. Need them for a closed event? Talk to us. Today private ticket groups are reachable only by a secret link, promo codes can be restricted to named email addresses or whole domains, and you can hold a place for someone and send them a payment link.

Yes. Switch on booking for any session on your agenda, free or paid, give it a capacity and a time when booking closes, and choose which tickets can book it. Checkout then shows a Sessions step with one card per named attendee, refuses two sessions that clash, and ticks any session that comes included with their ticket. Attendees can book or pay for more later in the event app or their attendee portal. Session booking works on ticket types that ask for each attendee's details. See session booking.

Yes. Ticket prices change on a schedule you set, from early bird through standard to door price, and switch automatically when each window opens. Nobody has to remember to change the price at midnight.

Yes. Set a capacity per ticket, per session and for the whole event, and they work together. Live basket holds count too, so the last place is never sold twice. eventcloud itself never limits how many you sell.

Yes. A buyer can register a whole team in one order, up to 99 of a ticket type per line, and any paid price can carry up to six group rates, such as a lower price each from five tickets, shown to buyers before they pay. When a pass asks for attendee details, each person needs their own email address and gets their own confirmation and ticket at it, and the person who books gets an order confirmation with every name and the full totals. You can also import a list from Excel or CSV. Coming soon: a coordinator portal for group bookers. Booking delegations every year? Tell us how they work.

Yes, for tickets that are not on sale yet. People join without any setup on your side, and everyone is emailed the moment the ticket goes on sale. Coming soon: a waiting list for sold-out tickets, with places released in a controlled way. Selling out already? Get in touch.

Yes, as many as you like. Promo codes take a percentage or a fixed amount off and can be limited to named tickets, add-ons or paid sessions, in any mix. Each one can carry a redemption cap, an expiry date and time, a list of named email addresses or whole email domains, and a switch that leaves group rates undiscounted, and you can retire a code and restore it whenever you like. One code per order. Affiliates get a welcome email with a tracked link that works from any page of your event site, and Insights shows sales per code and per affiliate, so every partner's share is easy to work out. See every control.

Add a partner, sponsor, speaker or association as an affiliate with their name, company and email, then pick their code or let us make one up. They get a welcome email with their own link, and it works from whichever page of your event site they share, so a link to your speaker line-up still counts. Tie an affiliate to named tickets if you like, and an order is credited to them only when it includes one of those passes. Each affiliate has their own page listing every order they brought in, with the discount, VAT and total on each, and Insights ranks them all by revenue with their order counts alongside, so you can see at a glance who is pulling their weight. Add as many as you like. See every control.

Buyers pay by card, Apple Pay or Google Pay on Stripe's hosted checkout, and the money settles straight into your own Stripe account, so we never hold it and payouts follow your own Stripe schedule. Apple Pay and Google Pay show on phones and browsers that support them, managed in your Stripe dashboard. Each event sells in one currency your Stripe account supports, such as GBP, EUR or USD.

Coming soon: invoices, pay by invoice, bank transfer and purchase orders. Finance already asking? Tell us what they need. Today buyers pay by card, Apple Pay or Google Pay on Stripe's hosted checkout. For buyers who must pay off-platform, capture a PO number on the form, hold the place and send a payment link they pay by card, or add them by hand once they have paid you.

Set your organisation's VAT rate once, inclusive or exclusive, with your own tax label and VAT number. It applies to passes, extras and paid sessions alike and is frozen onto every order. The person who books gets an order confirmation with the subtotal, discounts, VAT and total, and each named attendee's own confirmation itemises the VAT on their ticket. Coming soon: your VAT number printed on those confirmations, and invoices. Need proper VAT invoices for your delegates? Speak to us.

Yes, from the dashboard. Refund without cancelling, or cancel and refund to free the place for someone else; partial refunds are tracked. Refunds go back through Stripe, and only the organisation owner can issue them.

They can change their own details. In the attendee portal on your event site, attendees view and download their tickets (handy when the confirmation email has vanished), correct their registration answers and book sessions, and your team can update a name or email on any order and resend the ticket, with extras reassigned between attendees. Coming soon: cancelling or transferring a ticket themselves. Want that for your delegates? Write to us.

Yes. Free registrations get the same PDF tickets, QR codes and confirmation emails as paid ones, with no card step, and they are never counted. A free event needs no Stripe account at all: connect Stripe when you start charging for a ticket, an extra or a paid session.

Calendar files, yes: every confirmation email carries one with the event and the attendee's sessions, in the right local time wherever your event is, and a session booked later arrives with its own. Coming soon: reminders, scheduled and bulk email, SMS, and Apple or Google Wallet passes. Which would you use first? Tell us. Today every ticket group has its own confirmation email, designed with drag-and-drop blocks and merge fields for every registration question, each named attendee gets their own email with a QR code and, unless you switch it off, a PDF ticket, and the person who books gets the order confirmation with the full totals.

Five today: UK and US English, Spanish, German and French. Arabic is coming. Need another language? Ask us. Each event has a primary language and up to four more, each with its own web address. Registration forms, prices, extras, every checkout step including Stripe's payment page, attendee emails and PDF tickets follow each attendee's language, and badges print in your primary language or, if you switch it on, in each attendee's. Publish each email in every language you offer, or readers get your primary version. See multi-language events.

Yes. Lead retrieval comes with every seat: exhibitors use their own phones to scan the QR code on each attendee's badge or in their event app, rate and qualify each lead, and export their leads to Excel. Each lead carries a 1 to 5 rating, notes and answers to up to ten questions the rep writes, and a dropped signal does not lose a scan. No charge from us per scanner or per lead. You decide whether exhibitors get it with their pass or buy it at checkout for a price you set. You see totals by scanner, day and hour, and the leads themselves belong to each exhibitor. See lead retrieval.

Put exhibitor staff passes in a private ticket group that only its secret link reaches, with its own registration form and badge design, and send each exhibitor the link. Lead retrieval can come with that pass, or exhibitors can buy it at checkout. Coming soon: an exhibitor and sponsor portal, with stand staff linked to their stand. Hundreds of stands to staff? Talk to us.

Coming soon: floor plans and stand sales. Selling stands this season? Tell us how you sell them. Today sell stand and sponsorship packages as ticket types or add-ons, so the money settles in your own Stripe account.

Coming soon: sponsor ROI reporting. Want a report you can hand your sponsors? Tell us what goes in it. Today each exhibitor's reps export their own leads to Excel, each event's Insights covers sales, promo codes, affiliates and check-in totals, and attendee and order lists export to Excel.

Yes. One event can carry free visitor passes, paid delegate passes and private exhibitor staff passes, each with its own form, badge design and confirmation email. See exhibitions.

There is a branded attendee web app on attendees' phones, with no download: the agenda, a personal agenda with their booked sessions, sponsors, each attendee's ticket QR code, lead retrieval for exhibitors, and one-to-one text messaging between attendees, which you can switch off for any event. Your event website lists exhibitors with their booth numbers. Coming soon: push notifications, an exhibitor directory inside the app, and matchmaking. Planning to match buyers with sellers? Drop us a note.

Unlimited events, registrations and attendees on every plan. We count team seats, not tickets, so your bill does not rise because your event sells out. The limits that do exist are operational, not commercial: 99 of one ticket type per order line, 10,000 orders per Excel export, five languages per event (a primary language plus four more), and one subdomain and one sending domain per organisation.

One subscription per organisation, priced per team seat and billed monthly in pounds, euros or dollars. Every capability we ship is on every seat, and nothing about your event is metered. The current seat price is on our pricing page.

No. We take 0% of your ticket revenue, add no booking fee, and charge nothing per registration, attendee, badge, scan or lead. Stripe's own card fee applies and goes to Stripe.

A seat is a team member with dashboard access, and you need at least one. Add or remove members any time from the Members page, with pro-rated billing. Door staff check people in with a link and a PIN, so they never need a seat.

Both. In the free trial you build your whole event and rehearse checkout with test cards against a real Stripe checkout, then subscribe when you are ready to publish; publishing is the only paywall. Prefer a guided tour? Book a demo and we will set one up on your kind of event.

Not if you qualify. Registered charities, state schools and religious non-profits can apply for eventcloud free for life, for up to 3 users, with no limit on events, registrations or attendees. Apply through our contact form and we review each application case by case; the charities and schools programme has the details. Everyone else, private and fee-paying schools included, builds and rehearses free, then subscribes to publish.

Cancel any time, keep access to the end of your period, and reactivate in one click. Your data is not held hostage: event data is kept for 30 days after your subscription ends, the owner gets a warning email a week before anything is purged, and reactivating inside those 30 days brings everything back as you left it. Your organisation, members and billing history are kept either way. Export what you need before you go.

Yes. Your event pages carry your brand: colours, logos, hero banner, favicon and a fully editable checkout success page, all the way through to the social sharing card. Customise Website lets you set four theme colours, pick one of eight font pairings, colour each section and reword buttons and menus in each language, on the page itself, with a phone preview and nothing public until you apply it. Confirmation emails and PDF tickets carry your brand too. See branding.

Yes. Every organisation gets its own yourname.eventcloud.io address, on every plan, including during the trial. It becomes your branded events gallery, and your team signs in and works there too. Running the product on your own domain is an Enterprise arrangement.

We do not charge for white-label, and there is no white-label add-on to buy. Every plan puts your brand on your event pages, emails and PDF tickets, with a small Powered by eventcloud line in the public page footer. For agencies and large organisers, an Enterprise arrangement puts the dashboard and event pages on your own domain, and the eventcloud logo shows on your team's sign-in and sidebar. Brand rules that need more? Tell us about them.

Yes, on every plan. Verify your own sending domain with SPF and DKIM records, and confirmations go out from it, from the region you choose: Ireland, North Virginia, Sao Paulo or Tokyo.

Email [email protected], use the live chat when we are online, or send a message from the contact page. A real person reads every message, we usually reply the same day, and we stick with it until it is sorted. If we ever need to look inside your account to help, the support session ends after 60 minutes, and its start is logged.

Tell us what your event needs. Features we are still building carry a Coming soon label across this site, so you can see what is on the way, and requests from organisers shape what we build next. Get in touch.

Any time: our terms of service, privacy policy, cookie policy and GDPR policy.

They are our mascot. A chameleon adapts to wherever it lands, and eventcloud adapts to how your event actually runs: your passes, your forms, your badges, your brand. They can also watch the registration desk and the door at the same time, which we respect.