Follow the Money. It Ends in Your Stripe Account.
Card payments settle straight into your own Stripe account, on your own payout schedule. We take 0% of your ticket revenue and Stripe's own card fee goes to Stripe.
- Charges created on your own Stripe account
- VAT frozen onto every order
- Payment links for late payers
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Your Money Never Takes a Detour.
Connect your own Stripe account once. Charges are created on your account, payouts follow your own Stripe schedule, and eventcloud never holds the money or stores an access token.
- 0% of your ticket revenue: we take nothing from a sale, whether it is a pass, an extra or a paid session, and add no booking fee to your delegates' checkout. Stripe's own card fee applies and goes to Stripe
- Your account, your dashboard: a fully independent Stripe account with its own reports and payout schedule
- In their language: delegates pay by card on Stripe's hosted checkout, which opens in their language, with your translated ticket names on the line items
- No booking fee on top: the dominant ticketing platforms charge per ticket, usually passed to the attendee as a booking fee. Your delegates see the price you set
- Warned before it costs you a sale: if Stripe is not connected or cannot take charges, your team sees why on the ticket page and the event dashboard
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Three Things Finance Asks First.
- Direct
- Into Your Own Stripe Account
- Stripe Connect Standard: we never hold the money.
- 1
- VAT Rate, Frozen per Order
- One rate per organisation, inclusive or exclusive.
- 30 days
- Payment Link Maximum
- Open for 72 hours by default; resend or withdraw it any time.
VAT, Done Once. Frozen Forever.
Set your organisation's VAT rate once, inclusive or exclusive, with your own tax label. Every order keeps the VAT it was sold with, so changing the rate next year never rewrites last year's books.
- 01
Set It Once
One VAT rate and one label for the organisation, with prices shown inclusive or exclusive of VAT.
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- 02
Every Price Follows It
Passes, extras and paid sessions all follow the setting, and the total a buyer sees before paying is exactly what Stripe charges.
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- 03
Net Leaves It Out
Insights shows net after refunds, VAT and the fee Stripe charged, so it reads lower than Stripe's payout figure, which keeps VAT in.
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When Finance Says They Need an Invoice.
Coming soon: invoices, pay by invoice, bank transfer and purchase orders. Until then, there are honest ways to get the late payer registered, and refunds that keep the books straight.
- A PO number on the form: capture it as a registration question, and it travels into the export
- Hold a seat, send a payment link: they pay by card on your event's branded page, with the link open for 72 hours by default and up to 30 days
- Add them by hand: once they have paid your finance team, they get the normal confirmation and ticket
- Refunds that keep the records straight: refund without cancelling, or cancel and refund to free the place, with partial refunds tracked
- One currency per event: any currency your Stripe account supports, such as GBP, EUR or USD
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Where the Money Goes. How It Is Recorded.
Live rows work on every seat today; Coming soon items sit on the workbench at the end.
| Capability | Detail |
|---|---|
| Payment Method | Card, on Stripe's hosted checkout |
| Where Charges Settle | Your own Stripe accountStripe Connect Standard; no access token stored. |
| What Settles There | Passes, extras, paid sessions and any lead retrieval you sellWe take nothing from any of them. |
| eventcloud Commission | 0%, with no booking fee addedStripe's own card fee applies and goes to Stripe. |
| Currency | One per eventAny currency your Stripe account supports; US accounts sell in USD. |
| VAT | One organisation setting, frozen per orderCovers passes, extras and paid sessions; inclusive or exclusive, with your own tax label. |
| Price Shown Before Paying | Exactly what Stripe chargesWith VAT shown the way you set it. |
| Receipt | Itemised, with VAT, in each confirmation emailPer person when every ticket names its attendee; the booker then gets no copy. |
| Stripe's Payment Page | Opens in the buyer's languageYour translated ticket, session and add-on names on the line items. |
| Payment Links | YesOpen 72 hours by default, up to 30 days; resend or withdraw. |
| Manual Add for Off-platform Payers | YesNo amount or payment method is recorded. |
| Refunds | Full, partial, or cancel and refundIssued by the organisation owner. |
| Free Registration | Yes, with no card stepOn a live event, free registrations still need a connected Stripe account. |
| Sales Paused Notice | Your team sees why a ticket is not sellingIncluding Stripe not connected or charges switched off; buyers just see that sales are paused. |
| Net Revenue in Insights | After refunds, VAT and the fee Stripe chargedFree orders currently carry a phantom fixed fee, a known issue. |
| Stripe Product Sync | OptionalMirrors your passes as products in your own Stripe account, for Stripe's own reports. |
| One VAT Rate per Organisation | No per-event or per-item rates, buyer VAT numbers or reverse charge. |
| Several Currencies in One Event | One currency per event. |
| Payment at the Desk | No in-person payments: send walk-ups a payment link they pay on their own phone. |
On the Workbench
- Invoices, Bank Transfer and Purchase OrdersRegister now, pay another way than by cardComing Soon
- VAT Number on ReceiptsYour organisation's VAT number printedComing Soon
- Free Registrations Without StripeTake free registrations with no Stripe account connectedComing Soon
- Net Revenue, VAT and Fees in an ExportPart of exportable InsightsComing Soon
Follow the Money Further.
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Your Delegates Pay You. Directly.
Unlimited events, registrations and attendees on every plan. Card payments land in your own Stripe account and VAT is frozen onto every order, on every seat.
- Your own Stripe account and payout schedule
- VAT frozen onto every order
- Every capability on every seat