COOKIE POLICY

Last Updated: 12 May 2026

Introduction

Eventech Systems Limited (company number 15953654, registered office at 24 Devonshire Buildings, Bath, BA2 3PE, United Kingdom) operates the eventcloud website at www.eventcloud.io (the "Website") and the eventcloud application at app.eventcloud.io (the "App"). This Cookie Policy explains how and why we use cookies and similar technologies on the Website and App.

This Cookie Policy should be read alongside our Privacy Policy (available at www.eventcloud.io/privacy-policy) and our Terms and Conditions (available at www.eventcloud.io/terms).

What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, smartphone, or any other internet-enabled device) when you visit a website or use an application. Cookies are widely used to make websites and apps work more efficiently, as well as to provide information to the operators of the service.

Cookies may be either "session cookies" (which are deleted automatically when you close your browser or exit the app) or "persistent cookies" (which remain on your device until they expire or you delete them).

What Cookies Do We Use?

We use cookies only for functionality purposes. We do not use cookies for marketing, advertising, or any form of cross-site tracking.

The specific cookies we use are as follows:

Strictly Necessary Cookies (Authentication and Session Management)

These cookies are essential for the Website and App to function properly. They enable you to log in, maintain your session while using the Platform, and access secure areas of the App. Without these cookies, the App would not work.

For the Website (www.eventcloud.io):

Cookie names: session_id, auth_token, csrf_token
Purpose: To maintain your login session and secure your interaction with the Website.
Duration: Session-based (deleted when you close your browser).
Type: Strictly Necessary.

For the App (app.eventcloud.io):

Cookie names: app_session, user_auth, secure_token
Purpose: To keep you logged into the Platform, remember your authentication status, and ensure secure API requests between your browser and our servers.
Duration: Session-based (deleted when you close your browser).
Type: Strictly Necessary.

Analytics Cookies (Anonymous Usage Data)

These cookies help us understand how visitors interact with our Website and App by collecting anonymous information. This data helps us improve functionality, performance, and user experience. These cookies do not identify you personally.

For the Website and App:

Cookie names: analytics_id, page_view, referrer_tracker
Purpose: To collect anonymous information about page visits, time spent on pages, and how users navigate the Platform. This helps us identify which features are used most and where users encounter difficulties.
Duration: Persistent (typically up to 12 months, after which they automatically expire).
Type: Analytics (Functionality-Enhancing).

You can disable analytics cookies without affecting the core functionality of the Platform (see the Managing and Deleting Cookies section below).

Cookies Set by Third Parties (Sub-processors)

Our authentication providers may set their own cookies when you choose to log in using Google SSO, Microsoft SSO, or Apple SSO. These cookies are set by the third party, not by eventcloud, and are governed by the third party's own cookie and privacy policies.

When you click "Login with Google", Google may set cookies for its own authentication and security purposes. We have no control over these cookies.
When you click "Login with Microsoft", Microsoft may set cookies for its own authentication and security purposes. We have no control over these cookies.
When you click "Login with Apple", Apple may set cookies for its own authentication and security purposes. We have no control over these cookies.

For information on how these third parties use cookies, please refer to their respective cookie policies:

Google: policies.google.com/technologies/cookies
Microsoft: privacy.microsoft.com/en-us/privacystatement
Apple: apple.com/legal/privacy/en-ww/

All other third-party services used by eventcloud (Stripe, Resend.com, fly.io) do not place cookies on your device when you use the eventcloud Website or App, because the integration occurs at server level rather than through your browser.

What Cookies We Do NOT Use

We explicitly do not use the following types of cookies:

Marketing cookies: We do not track your browsing activity across different websites to serve targeted advertisements.
Advertising cookies: We do not display any third-party advertisements on the Website or App, and we do not use cookies to measure ad performance.
Social media tracking cookies: We do not embed social media sharing buttons or widgets that set tracking cookies.
Cross-site tracking cookies: We do not track your activity across different domains or share cookie data with any marketing or analytics platforms that identify you across multiple websites.
Fingerprinting scripts: We do not use browser fingerprinting or any other covert tracking technologies.

Managing and Deleting Cookies

You can control and manage cookies in several ways. Please note that deleting or disabling strictly necessary cookies will prevent the eventcloud App from working correctly, as you will not be able to log in or maintain your session.

Browser Settings

Most web browsers allow you to:

See what cookies are stored on your device.
Delete all cookies.
Block cookies from specific websites.
Block all cookies from all websites.
Delete all cookies when you close your browser.

To manage cookies in your browser, follow the instructions provided by your browser vendor:

Google Chrome: Settings › Privacy and Security › Cookies and other site data.
Mozilla Firefox: Options › Privacy & Security › Cookies and Site Data.
Apple Safari: Preferences › Privacy › Cookies and website data.
Microsoft Edge: Settings › Cookies and site permissions › Manage and delete cookies.

Disabling Analytics Cookies

If you wish to disable only analytics cookies while keeping strictly necessary cookies enabled, you can adjust your browser settings to block third-party cookies specifically, or you can use your browser's private/incognito mode, which typically deletes all cookies when the browser is closed.

Alternatively, you may set your browser to prompt you before accepting any cookie, allowing you to accept strictly necessary cookies while declining analytics cookies.

Opt-Out Tools

For additional control over analytics cookies, you can use the Global Privacy Control (GPC) signal if supported by your browser. When we detect a GPC signal, we will disable all non-essential cookies (including analytics cookies) automatically.

Consent

Under UK and EU privacy laws (PECR and GDPR), strictly necessary cookies do not require your consent. These cookies are essential for the operation of the Platform and are set automatically.

When you first visit our Website or App, we do not display a cookie consent banner for strictly necessary cookies because none is required by law.

If you attempt to disable strictly necessary cookies through your browser, you will see an error message indicating that the Platform cannot function without these cookies.

We do not request separate consent for analytics cookies because they are classified as functionality-enhancing (not marketing), and they have minimal impact on your privacy. However, you may disable them as described in the Managing and Deleting Cookies section above.

Cookies and Your Data Protection Rights

Cookie data is personal data to the extent it can be linked to you as an identifiable individual (for example, a session cookie linked to your logged-in account). For any personal data collected via cookies, you have the same rights set out in our Privacy Policy, including the right to access, rectify, or request deletion of your data.

To exercise these rights in relation to cookie data, please contact us at [email protected].

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our use of cookies, changes in technology, or changes in legal requirements. If we make material changes, we will notify Customers via email. The current version is always available at www.eventcloud.io/cookie-policy.

Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact us:

Eventech Systems Limited
Email: [email protected]
Post: 24 Devonshire Buildings, Bath, BA2 3PE, United Kingdom

By continuing to use the eventcloud Website or App, you acknowledge that strictly necessary cookies will be placed on your device to enable the Platform to function. You may disable analytics cookies using the methods described in the Managing and Deleting Cookies section above.