Yes, the QR code at your door should show the attendee's registration answers, not just a green tick. When staff scan a pass and see the name, the pass type and what the attendee told you at registration (dietary needs, workshop choice, access requirements), the form earns its keep at the door instead of dying in a spreadsheet. eventcloud does exactly this. Here is why it matters and what to check in any platform.
Why should check-in show registration answers at all?
Because the door is the only moment the form's answers become useful to a human being. Everything you asked at registration (company, role, dietary needs, which breakout, whether they need step-free access) exists so someone can act on it. If the scan only says "valid", the answers stay in an export that nobody opens until the post-event report, and the attendee who ticked "vegan" meets a chicken wrap anyway.
There is also a plain speed argument. A scan that shows the pass type and the answers lets the person on the desk send a speaker one way, a sponsor another and a first-time delegate to the welcome table, without asking a single question. Every question you do not have to ask is a few seconds off the queue. If you want the lane maths itself, start with our check-in page.
What does eventcloud show when a registration QR is scanned?
According to the check-in page, each scan surfaces the attendee's name, ticket type, transaction details and custom registration data. Duplicate scans are flagged instantly, so a screenshot forwarded to a friend does not get two people through the door.
The mechanics are deliberately dull, which is the compliment. Check-in runs in the mobile browser on any phone or tablet with a camera, so there is no app to install and no scanner to hire. Access is protected by a four-digit staff PIN, so temporary staff get an access code rather than a platform account. Every scan logs who, what and when, and the full scan history exports with the rest of your attendee data.
The answers on screen are only as good as the form behind them. On the registration side, you can attach a different form to every ticket group, with text, dropdown, multi-select, radio, date, time and country fields, each required or optional. So speakers can be asked for their session needs, exhibitors for stand details and general delegates for dietary requirements, and each group's answers are what the scan shows for that group.
How do other platforms handle it?
Publicly, most platforms tell you less than you would hope about what appears on the scan screen, which is itself worth knowing before you buy. The table below sticks to what each company's own pages say, and marks the rest as undocumented rather than guessing.
| Platform | What its public pages say about scanning | Custom answers at the scan | Offline |
|---|---|---|---|
| eventcloud | Scan shows name, ticket type, transaction and custom registration data; duplicates flagged; staff PIN | Yes, stated on the check-in and registration pages | No: needs a network connection at the venue |
| Eventbrite | Help guide describes a confirmation message after a scan and an error for a code that is already checked in or invalid | Not documented in that guide | Not documented in that guide |
| Ticket Tailor | Scan tickets, search personal details or pick from a door list; admins can hide sensitive data from staff | Not mentioned on the check-in app page | Yes, the page says the app works offline |
| Whova | Search for names or scan QR codes, with self check-in also supported; badges carry a QR code | Check-in screen contents not described on the registration page | Not stated on that page |
Sources: Eventbrite's check-in help article, Ticket Tailor's check-in app page and Whova's registration page, all read on 17 October 2026. "Not documented" means the public page is silent, not that the feature is missing, so ask for a demo and watch a real scan.
Check Guests In Before the Queue Forms
QR scanning, instant badge printing and live arrival stats, run from any phone or tablet on the door.
What should you ask any platform before you rely on it?
Ask for a live demo of a scan, with a test registration that has custom answers, and watch the screen your door staff would actually see. Then work through four questions:
Do the answers show on the scan, or only inside the attendee record?
Can each attendee type have its own questions, so the screen is not cluttered with fields that only apply to someone else?
What happens on a duplicate scan, and is every scan logged with who did it?
What happens when the Wi-Fi drops? (More on that below, because it is where eventcloud is honest about its limits.)
What does this have to do with price?
Quite a lot, because the thing that makes a door scan useful is the data you collected, and the thing that makes collecting it expensive on some platforms is a meter that runs per ticket. Eventbrite's pricing page lists a 3.7% service fee plus $1.79 per paid ticket (US), before 2.9% payment processing. On a $50 ticket that is $3.64 a head, or $18,200 across 5,000 paid registrations.
eventcloud's pricing is $125 per user per month, or $1,250 per user per year, with unlimited events, tickets and registrations and no per-ticket fees. Revenue goes to your own Stripe account, and Stripe's standard card processing is the only charge outside the subscription. The price is the same whether 500 people scan in or 50,000. That is a different model rather than a discount: you pay per user, so a large team costs more, and a very small one-off paid event may be cheaper on a pay-as-you-sell platform.
Who this is not for
eventcloud needs a network connection at the venue. If your venue is a basement with no signal, plan for venue Wi-Fi or a mobile hotspot, or choose a platform whose app documents offline scanning, as Ticket Tailor's does.
eventcloud has no conditional form logic. If your registration depends on branching questions, the workaround is a separate form per ticket group, which works well when your attendee types are clear and less well when every answer should change the next question.
Stripe is the only connector eventcloud has. If your answers need to end up in Salesforce or HubSpot, the route is an Excel (.xlsx) export that you import at your end, and the file opens in both Excel and Google Sheets.
eventcloud does not do virtual or hybrid events. If most of your programme happens on a screen with a studio-grade production layer behind it, Bizzabo or vFairs will serve you better. eventcloud is an in-person specialist.
How do you set this up in practice?
Start from the door and work backwards. List what your desk staff would genuinely act on (a dietary flag, a session choice, an access need), and ask only those questions, on the form for the right ticket group. Then register a test attendee for each group, scan it on a phone, and read the screen as a stranger would. If an answer does not change what the person at the desk does, it probably does not belong on the form at all.
Name, company and role also flow from the registration form onto the badge template for each ticket group, so the same answers that appear on the scan can print on the badge at the door. Our page on badge printing covers that side.
If you want to see a scan with your own questions behind it, build a test event with the registration forms: building has no time limit, and you subscribe when you are ready to go live.