Stripe Connect

Stripe Connect is how software platforms take payments on behalf of the businesses that use them. Each business gets a connected account, and the platform decides how money flows: straight into the business's own account, or through the platform first and paid out later. For an event organiser the difference is practical: who holds the ticket money, whose name the buyer sees on the card statement, and who deals with refunds and disputes.

The name is Stripe's own, so it is the same everywhere. Connected accounts come in three types: Standard accounts are full Stripe accounts that the business owns and manages in its own dashboard, while Express and Custom accounts are lighter versions run through the platform. Ask any platform which type it uses before you sign up, because the answer decides whether you keep your own Stripe dashboard.

eventcloud uses Stripe Connect Standard: you connect your own Stripe account, and the money from tickets, sessions and add-ons settles straight into it, so eventcloud never holds your money.